Privacy Policy

1. Introduction

Motoya Kouture ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, shipping address, and billing information
• Account Information: Username, password, and profile information
• Order Information: Purchase history, custom order details, measurements, and preferences
• Payment Information: Billing address and payment history. We do not collect or store credit card details. All payment card information is collected and processed exclusively by our third-party payment processors (PCI Level 1 compliant).
• Communication Data: Messages, inquiries, and feedback you send to us

3. Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and location data
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information (type, operating system)
• Cookies and similar tracking technologies

4. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Create and manage your account
• Communicate with you about your orders, inquiries, and account
• Send you marketing communications (with your consent)
• Improve our website, products, and services
• Prevent fraud and enhance security
• Comply with legal obligations
• Personalize your shopping experience
• Respond to customer service requests

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors who handle all credit card transactions, shipping companies, email service providers). Payment processors collect and process payment card information directly - we never see or store your card details.
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may limit certain website functionalities.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-Out: Unsubscribe from marketing communications
• Objection: Object to processing of your personal information

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: